FAQs

General Questions

FiveSAR is an online marketplace that brings together a wide range of products offered by various sellers, allowing customers to browse, shop, and enjoy a convenient shopping experience.

Shopping on FiveSAR is easy! Simply browse through our categories, select the products you like, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Yes, we take your privacy seriously. Our platform employs robust security measures to ensure your personal information is protected and used in accordance with our privacy policy.

While creating an account is not mandatory, it offers benefits like order tracking, personalized recommendations, and a smoother checkout process.

Yes, we strive to ensure that all products on our platform are genuine and sourced from reputable sellers. We encourage customers to report any counterfeit items.

Yes, we welcome sellers to join our platform and showcase their products. Contact our seller support to learn more about the process.

You can reach our customer support team via email at [customer support email] or by calling [customer support phone number]. We’re here to assist you.

Yes, we offer a mobile app for a seamless shopping experience. You can download it from the App Store (for iOS) or Google Play Store (for Android).

If you forget your password, click on the “Forgot Password” link on the login page. We’ll guide you through the process of resetting your password.

To subscribe for newsletters and updates, you can opt-in during the account creation process or update your preferences in your account settings.

Ordering and Payments

Choose your desired products, add them to your cart, and follow the checkout process to complete your order. Make sure to provide accurate shipping and payment information.

We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options. The available methods may vary based on your location.

Once an order is placed, modifications or cancellations may be possible within a limited time. Contact our customer service promptly to request any changes.

Changes to the shipping address can be made within a limited time after placing the order. Contact our customer support for assistance.

All applicable charges, including taxes and shipping fees, are displayed during the checkout process. There are no hidden fees.

The minimum order value for free shipping may vary based on your location and the seller. This information is available during checkout.

Currently, we only support one payment method per order. You can choose your preferred payment method during the checkout process.

If your payment is declined, double-check the payment details and try again. If the issue persists, contact your bank or choose an alternative payment method.

Yes, we frequently offer discounts and promotions on various products. Keep an eye on our website and app for the latest deals.

Yes, you will receive an invoice for your purchase via email once your order is confirmed. You can also find it in your order history.

Shipping and Delivery

Shipping times vary depending on the location of the seller, the shipping method chosen, and your location. Estimated delivery times are typically provided during the checkout process.

Yes, you can track your order through the provided tracking information. The tracking details will be sent to you once your order is dispatched.

If you experience delays or suspect your order is lost, contact our customer service team. We will assist in tracking your order and resolving any issues.

Same-day delivery options are available for select products and locations. Check the availability during the checkout process.

If your order is delivered to the wrong address, contact our customer support immediately, and we will assist in resolving the issue.

Delivery date and time changes can be made within a limited time after placing the order. Contact our customer support for assistance.

Currently, we primarily serve customers within Saudi Arabia. International shipping is not available.

If your order is delayed, contact our customer support with your order details, and we will track your order and provide updates.

Yes, someone else can receive the order on your behalf. Make sure to provide their details accurately during the checkout process.

If you’re unavailable during the delivery, the courier will attempt redelivery. You may also be able to reschedule the delivery.

Returns and Refunds

To start a return, visit the “Returns and Refunds” section in your account. Follow the instructions to initiate the return process based on the specific item and seller.

Each seller on our platform has their own return policy. Check the seller’s return policy on the product page before making a purchase. If not specified, default to FiveSAR’s return policy.

Refunds are typically processed within a few business days after we receive the returned item. The exact time may vary based on your payment provider.

Yes, you can return a product within the specified return period, provided it meets the return conditions outlined in the return policy.

If the seller does not respond to your return request, contact our customer support, and we will assist in facilitating the return process.

Return fees may vary based on the seller’s return policy. Review the seller’s return policy before initiating a return.

Refunds are typically issued to the original payment method or as store credit, depending on the seller’s policy and your preference.

Yes, you can initiate a return if the product is delivered after the estimated delivery time. Refer to the return policy for details.

If the product is damaged or defective, you can initiate a return for a replacement or refund, subject to the seller’s return policy

The product should ideally be returned in its original packaging. However, check the seller’s return policy for specific guidelines regarding packaging

User Registration FAQ's

To create an account on FiveSAR, click on “Sign Up” and follow the prompts to enter your details and set up your account.

Yes, creating an account on FiveSAR is free. There are no charges associated with registration.

During registration, you’ll need to provide your full name, email address, and a secure password.

Yes, we prioritize your security. Your registration information is encrypted and stored securely

After registration, we will send a verification link to your email. Click the link to verify your account.

Accessing Account FAQ's

Click on “Login” and enter your registered email and password to access your account.

If you forget your password, click on “Forgot Password” during login to reset it via your registered email.

Yes, you can change your email address in your account settings after logging in.

  • Yes, once logged in, go to your account settings and select “Order History” to track your purchases.

After logging in, click on your profile icon to access your profile settings and update your information.

Account and Profile:

Log in to your seller account, go to the profile section, and click on “Edit Profile.” Here, you can update your information, profile picture, and other relevant details.

No, you can only have one seller account per individual or business on FiveSAR. Multiple accounts may lead to suspension or termination.

Ensure your profile is complete and accurate. Include a professional profile picture, an engaging bio, and details about your products. Offer excellent customer service to receive positive reviews.

Product Listing and Management:

Log in to your seller account, go to the “Products” section, and click on “Add a Product.” Follow the prompts to fill in all the necessary details for your product listing.

Yes, you can edit or delete a product listing by going to the “Products” section in your seller account. Click on the product you want to modify and make the necessary changes.

If a product is out of stock, mark it as “out of stock” in your seller dashboard. Ensure to update your inventory regularly to accurately reflect product availability.

Orders and Customer Interaction:

Orders can be managed through the “Orders” section in your seller account. Here, you can process orders, update order status, and communicate with customers.

Details about handling returns and refunds can be found in the “Return and Refund Policies” section in your seller dashboard. Ensure to follow the set policies accordingly.

Respond to customer inquiries promptly and professionally. Address complaints with empathy and provide a solution to the customer’s satisfaction.

Legal and Compliance:

Sellers are responsible for complying with all legal and tax requirements as per the laws of their respective regions or countries. Seek professional advice for compliance.

FiveSAR follows a privacy policy that outlines how user data is handled. Familiarize yourself with the privacy policy to understand the platform’s approach to data privacy.

Join us and experience a shopping revolution where every product is priced at just Five Riyals. Take advantage of our exciting promotions and limited-time offers.